Pinal and Mehul limited is our Legal name and registered company no 10721000 with Companies house .
Data controller : Pinal and Mehul Limited , 50 , Bullscroft Road , Edgware , HA8 8RW, United kingdom.
We are committed to protecting the privacy of all users of our website Pinalandmehullimited.co.uk or mobile applications (together, the "Sites"). Please read this privacy policy that explains how we use and protect your personal information. We are the "controller" of the information we process, unless otherwise stated.
If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting us admin@pinalandmehullimited.co.uk
We collect your information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
We collect information:
We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your social media or your third-party accounts to us, we will keep a record of your social media handle, and the other information that is made available to us according to your social media account settings.
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
When you visit the Sites,you are asked for information about yourself including your name, contact details, delivery address, order details, loyalty scheme details where applicable, and payment information such as credit or debit card details. We will also collect information from you when you contact our riders using the chat function on our Sites. We will also collect your date of birth to verify your age when you purchase age restricted items.
We collect information about your use of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via email, post, phone or chat function. If you contact us by phone, we record and make notes about the call, including for training and service improvement purposes.
We collect information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites. We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings.
Where we need to collect information by law, or under the terms of a contract we have with you, and you fail to provide that information, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel our service to you but we will notify you if this is the case at the time.
We will only process your information if there is a reason for doing so, and if that reason is permitted by law.
Where we need to provide you with the service you have requested or to enter into a contract with you, we use your information to:
We also process your information where we have a legitimate interest for doing so, which are to:
We also process your information to enforce our contractual terms with you and any other agreement, to ensure compliance with our internal policies and procedures and for the exercise or defence of legal claims and to protect the rights of P&M ltd our partners, riders, or others (including to prevent fraud).Your name will not be used when generating or sharing these aggregated insights.
We analyse data about your use of the Sites and the services to create profiles relating to you and for you. This means that we make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with partners that we think you will prefer, or to let you know about special offers or products which we think you may be interested in. This activity is referred to as profiling and you have certain rights in relation to this type of processing. Please see “Your Rights” section for more details.
We also use your information:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, and how to set or amend your cookie preferences, please see our Cookie Policy.
Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services, or Deliveroo initiatives that may be of interest to you and we may contact you to do so by email, post, phone, or push notification or in-app message.
We use online advertising to keep you aware of what we’re up to and to help you see and find our products.
We use your information to make sure the online ads we manage are relevant to you and so you may see Deliveroo banners and ads when you are on our Sites or other third party websites and apps, such as on social media, or relevant third party ads on our Sites. We manage this through a variety of digital marketing networks and using a range of advertising technologies of third party advertising partners (“Advertising Partners”). The banners and ads you see are based on information we hold about you, or your previous use of our services (for example, your order history) or on banners or ads on our Sites that you have previously clicked on.
You can control your marketing preferences by selecting option on your Device.
We may still contact you through email where you have opted out of direct marketing with service communications, such as correspondence providing information about your order, service interruption and delivery safety.
We use your information to send you communications that are the most relevant to you. You have certain rights in relation to this type of processing. Please see “Your Rights” section for more details.
We and/or our Advertising Partners use tracking technologies to serve and measure the ads you see. For more information on our use of cookies and other similar technologies (including advertising technologies) and details on how to manage your consent to cookies please “Cookies” section and our Cookie Policy.
We undertake fraud checks on all customers which is necessary for us to:
Given the volume of customer orders we handle, we use automated systems,This system analyses order data to make automated decisions as to whether or not we should accept an order. This is a fairer and more accurate and efficient way of conducting fraud checks since human checks would simply not be possible in the timeframes and given the volumes of customers that we deal with.
We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. In the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you, we retain your information for a longer period.
When determining the appropriate retention periods, we take into account factors including:
Otherwise, we securely erase your information where we no longer require it for the purposes we collected it for.
We share limited information with our partners to enable them to fulfil an order. Where relevant we share information about you with partners to enable them to investigate and respond to complaints.
We share your information with third party service providers that provide services on our behalf. The types of third party service providers whom we share your information with include, for example:
If you submit comments and feedback regarding the Sites and services, we share such comments and feedback with our partners as described above.
We also share your information with our Advertising Partners to
For more details on how your information may be processed by our Advertising Partners, such as Meta, Google and Criteo please see their respective privacy policies, where you may also find details on how to exercise your data subject rights and option on how to manage your online advertising preferences with them. We may act as joint controllers with Advertising Partners in connection with the processing of information for certain advertising activities as described in their privacy policies. Where we are joint controllers with any Advertising Partners, we enter into an appropriate agreement to set out our respective responsibilities on compliance with applicable data protection obligations in respect of these advertising activities.
If you submit comments and feedback regarding the Sites, services, and our partners we share such comments and feedback with our partners.
P&M Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws when it is transferred to third parties.
We also share your information:
In some cases the information we collect from you might be processed outside the United Kingdom or the European Economic Area, such as the United States, These countries may not have the same protections for your information as the UK or EEA has. To the extent these countries have not been lawfully recognised as providing an adequate level of data protection, we will ensure that the information that is processed by us and our suppliers outside of the UK or EEA is protected in the same way as it would be if it was processed within the UK or the EEA. We ensure to use an appropriate data transfer mechanism, such as reliance on the protections set out in approved standard contractual clauses.
Please contact us using the contact details in the “Contact Us” section for further information on the specific mechanism used by us when transferring your information.
We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have implemented procedures to deal with any data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your information transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
When you open an account you may create a password, or other secure login method and also provide payment card details. You must use a unique password and keep any password you create, or other secure login method, secret in order to help prevent others from accessing your account.
Under certain circumstances, you have rights under data protection law in relation to the information we hold about you.
These include:
To exercise any of these rights, please contact our Data Protection Officer in writing as above mentioned address or email it to us : admin@pinalandmehullimited.co.uk
If you are unhappy with how we have handled your information you can contact your local data protection authority. In the UK, this is the Information Commissioner’s Office. We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we please ask that you contact us first.
We update this privacy policy from time to time, so remember to check back in every so often, in case anything has changed and, where appropriate, we may notify you of the changes, for example by email or push notification.
This privacy policy was last published on: 15th December 2022
Pinal and Mehul limied , 50 bullscroft Road , Edgware , Middlesex , HA8 8RW , United Kingdom